Whether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. An error-free and efficient system is needed to optimize the productivity and growth of these vital industries; therefore Telkom Solution has developed an infrastructure solution to cater all your needs, the Digital Manufacture and Agribusiness Solution.
To optimize Indonesia’s archipelagic advantage as the maritime axis, we have designed the Digital Seaport blueprint – an ICT infrastructure dedicated to the modernization of logistic management in seaports, which connects supply chains with seamless communication and collaboration between machinery and stakeholders.
A BSM approach is most commonly applied in an Information and communications technology (ICT) environment, positioned above IT Service Management (ITSM) (which is often exercised according to guidance such as the Information Technology Infrastructure Library – ITIL ). BSM is distinctive in ensuring that business and customer objectives provide an input which is considered when defining the IT Service Management approach and the business services to be offered by the IT Service Provider (whether an internal IT department or an external service provider ).
Gartner’s maturity model shows that among Infrastructure & Operations personnel, the current ranking on the maturity scale (stages include: Awareness, Committed, Proactive, Service Aligned, Business Partner) is 2.35 out of a possible 5. That means that majority of IT organization have not yet achieved a service-aligned view of their operations.
Knowledge Management is the practice of capturing, organizing, and making available a body of knowledge within the service management organization to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.