Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. To optimize Indonesia’s archipelagic advantage as the maritime axis, we have designed the Digital Seaport blueprint – an ICT infrastructure dedicated to the modernization of logistic management in seaports, which connects supply chains with seamless communication and collaboration between machinery and stakeholders.
Advocates of BSM often use it to support a change from a culture which is very technology-focused to a position which understands and focuses on business objectives and benefits. Rather than supporting an internalized technology view, there is a shift to recognize and support customer needs and the delivery of value to business stakeholders including shareholders. A BSM initiative often underpins a shift in maturity for an IT department or service provider towards a more proactive and predictive operating model rather than the reactive and fire-fighting behavior which has been common in many IT operations. IT departments and Service Providers who reach this level of maturity often report improved relationships with their customers and business colleagues, being recognized as ‘Trusted Business Partners’ and ‘Competent Suppliers’ who deliver added business value rather than being considered a commodity or ‘Necessary Evil’.
Business Services is the leading Wireless Internet Service provider in South Africa. We own our own Network and don’t rely on any third part suppliers to deliver the connection to your premises which means we can offer you the best turn around on support and installations can be done with no time.
Knowledge Management is the practice of capturing, organizing, and making available a body of knowledge within the service management organization to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.
BSM software is an outgrowth of network management systems as the software tracks the performance and availability of the networks components across a data center. 4 Traditional network management systems focus on measuring and monitoring the technical metrics and trends of IT applications and infrastructure. The primary users of these systems are technicians and systems administrators in the operations organization. Although these systems enable the IT operations team to identify problem areas from a technical point-of-view for a given piece of the infrastructure, significant gaps exist in determining the business impact of a specific problem. For example, if a router and a server fail at the same time, these systems offer no way for the network operations center operator to determine which of these is more critical or which business services have been impacted by the failure of these devices.