Bank Ekonomi, 2nd Floor

Business ServiceWe provide resources and information to help Canadians get their businesses going and growing. We support the development of new digital services, including virtualized and cloud services, and create a specific rollout roadmap that aligns with your expectations. As the operations arm of Fidelity Investments, India, we focus on the Workplace Solutions business. We help address over a million customer needs each month through a wide spectrum of services ranging from transaction processing to risk management.

Through our focus on quick issue resolution, strong customer relationships and higher retention, we enable our clients to expand operations, reach more customers, and launch new products & services faster, with sustained customer satisfaction. Drawing on years of experience, our dedicated procurement team can advise on a range of solutions, ensuring best value to suit your strategy and budget.

Netcracker’s Business Case & Go-to-Market Development services enable you to define the strategic and tactical aspects of your digital business transformation We aggregate market research and analyze prospective interaction channels, determining how personalized the initial business case needs to be.

A typical organization has hundreds of business services. Mapping each of them individually can be time and effort consuming. With Service Mapping, you can map most business services in bulk. Mapping multiple business services at once is very effective, but is not precise. You may need to individually map business services omitted during bulk mapping.

ITIL, the most widely accepted approach to IT service management, helps organizations use IT to realize business transformation and growth. Incident management is closely tied to other service management processes including problem and change management. Automating incident and problem management workflows can improve resolution times and prevent future incidents. Change management is the process designed to understand and minimize risks while making IT changes.